Voicemail 24/7 (response within 24 business hours and by order of receipt).
Customer Service Hours: Monday - Friday: 8:00am to 4:00pm BST
No Hassle Returns at tktrend.com
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy! We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers - our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they, in turn, are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, a return is provided at the current price on tktrend’s Style EGift Card.
We will accept returns on items within 30 days of arrival to you as documented by the postal carrier. Original shipping will not be refunded. Return shipping cost is assumed by the customer. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment.
Please note that all women's clothing, undergarments, swimsuits, and accessories cannot be returned. In addition, all items marked FINAL SALE are not eligible for return under any circumstances.
To ensure that you will receive a full product refund, please only return items that meet the following criteria:
- Items are unworn
- Items are unwashed
- All tags are still attached
- Items are sent back to us within 30 days of arrival to you as documented by the postal carrier
- On International orders, all applicable duties/ taxes have been paid
- Shoes must be unworn and returned in the original box. Please note: We will not accept returns if the shoe box is damaged or not included. Do not place tape or shipping labels directly onto the shoebox.
Refunds will be processed within 5 working days from receipt of the returned item.
If you are unsure as to whether or not your return is eligible for a refund or have any other questions or concerns, please do not hesitate to contact our customer service department.
We will not charge a restocking fee for returning one item. Returning 2 or more Special Occasion dresses (Special Occasion, First Communion, Flower Girl, Christmas, Easter, Wedding, Pageant, Baptism, Baptismal, Christening, Quinceañera) and boys’ suits are subject to a 15% restocking fee.
Returns must be shipped to:
11A Brackenbury Gardens
Hammersmith, London W6 0BP
If we wait until we receive the return item to complete a traditional exchange, we cannot guarantee that the new item you want will still be in stock. Rather, we encourage you to purchase the new item in the size that works best for you and we will reimburse your account as soon as we receive the returned item. This ensures that the new item you want is in stock.
We ship Monday through Friday with the exception of Federal Holidays.
Standard Flat Rate Shipping: 5-7 business days for delivery, allowing up to 11 business days.
Shipping Expedited Service: 3-5 business days for delivery, allowing up to 11 business days.
Shipping Next Day Air Saver is guaranteed 2 business day delivery after order begins shipment.
Items will ship within 2-4 business days of the order being placed by 10am BST.
When your package ships from our warehouse, you will be notified with a tracking number in our shipping confirmation email. You can track the status of your package at the link below which corresponds with the shipping method listed in your email.
Track Royal Mail shipments at https://www.tktrend.com/manage/
Track Standard UPS shipments at www.ups.com/tracking
Track FedEx shipments at www.FedEx.com
INTERNATIONAL TRANSIT TIME
We ship International Airmail. For faster delivery, you may choose to ship via Global Express Mail. Please note your government’s Customs may hold your package up to 8 weeks.
Shipping Standard International: 15-30 business days for delivery
Shipping Global Express Airmail: 2-4 business days for delivery
Shipping Global Airmail, your package can be tracked within the UK at the website listed below. However, once a package leaves the UK it can no longer be tracked. If tracking is important, we encourage you to ship via our Global Express Mail option.
You may view delivery details and status for Royal Mail shipments at www.royalmail.com
INTERNATIONAL DUTIES / TAXES
We are required by law to accurately list the contents and price of your purchases. Your purchases may be subject to duties and or taxes. You, the buyer, are responsible for any duties, taxes and customs changes. In case of returns, shipping and duties/taxes are not refundable.
1. What are the accepted payment methods?
Our secured checkout system accepts the following methods of payment:
- Credit Card: MC / VISA / AMEX / DISC
- Amazon Payment
2. Why is my credit card declined?
In almost all instances credit cards are declined because of an AVS mismatch error. This simply means that the U.S credit card processing company was unable to verify your billing address. This security precaution is put in place to protect card holders from credit card fraud.
How to fix this:
- A very safe and effective way to avoid these issues is to select PayPal during the checkout process rather than a credit card. PayPal is completely safe and is the largest online payment method in the world.
4. Can I cancel an order?
We will make every effort to honor your request to cancel an order after it has been submitted. However, once the submit button has been clicked, the order will begin processing, and we cannot guarantee that we will be able to stop it as most orders are processed automatically.
5. Do you have any additional sizes or styles in stock?
Everything we have in stock can be found on our website: www.tktrend.com. All available sizes for an item will appear in the size drop down menu.
6. Why do some styles only have even sizes?
Some brands only choose to make even sizes for their styles. We usually recommend you pick the bigger size and have the item tailored locally for a perfect fit.
8. Can I return Sale Items?
We do not accept returns of final sale markdown items (items with Sale Price).